- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 5 days of delivery for a full refund(see excetions for overseas buyers), provided the buyer emails us immediately concerning the reason for return.NO UNAUTHORIZED RETURNS WILL BE ACCEPTED. Buyer is responsible for return shipping unless the return is because of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to process your refund.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We will ship to Canada, Austrailia, Japan and most European countries. With the exception of Japan,We do not ship to Asia,The Mideast, or Africa.Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International buyers are responsible for any import taxes or duties on arrival. If you are not familiar with buying items from other countries,it is adviseable to check with your government authorities concerning such fees before ordering. DO TO THE SHIPPING COST INVOLVED,WE DO NOT ACCEPT RETURNS FROM OVERSEAS BUYERS.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Tracking numbers are emailed on the day the item is sent.Normally we ship by USPS Priority Mail, or Priority Express on overseas shipments. If you prefer UPS or FedEx be sure to notify us.
Please also note that the shipping rates for most items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.